Our Returns Policy

Web Order Returns
Any web orders can be returned within 14 days, providing they are in the same condition as they were received, with the original tags on. Please send back any returns to the Ardleigh shop address:
Out and About / P Tuckwell Ltd
Ardleigh Hall
Dedham Road

All returns will be processed and refunded within 7 days of receiving the goods back.

Full Price Items
All full price products can be returned up to 14 days after you purchased them, providing you have the receipt. The garment or footwear will need to be returned in it's original condition, with all tags on, to be refunded. We will offer you a full refund in the form that you paid.
Unfortunately, if this item is now in the sale, we will only be able to offer you credit to the current selling price.

Sale Items
All sale items are non - refundable and cannot be exchanged.

Unfortunately we are unable to refund back any postage on all items.

Christmas Returns:

We are extending our 14 day returns policy for Christmas gifts.
All Christmas gifts bought from 1st December can be returned until 14th January.
To ensure a full refund:
Please keep the receipt
Ensure all tags are still on the garment/s
Ensure the garment/s have not been worn
If you do not have the receipt but are able to prove you purchased the item from us, we will be able to offer you exchange only at the current value of the item being returned.