How do I return an order?

Any web orders can be returned within 14 days, providing they are in the same condition as they were received, with the original tags on and all original paperwork, if we do not receive the original paperwork back and your item is now in the sale, we will only be able to refund the sale amount.

Please send back any returns to the Ardleigh shop address:

Out and About / P Tuckwell Ltd
Ardleigh Hall
Dedham Road
Colchester
CO7 7LG

Full Price Items 
All full price products can be returned up to 14 days after you purchased them, providing you have the receipt. The garment or footwear will need to be returned in it’s original condition, with all tags on, to be refunded. We will offer you a full refund in the form that you paid.
Unfortunately, if this item is now in the sale, we will only be able to offer you credit to the current selling price.

Sale Items 
All sale items are refundable. However, you cannot return or exchange any clearance items, this will be noted on the items description if you are unsure.

Can I return online orders to one of your stores? 
Yes, you may return web orders in store and you will receive a refund within 5 working days. We are unable to give you any cash refunds instore for web order returns.